Contact and booking
Contact Us
Explain the current state of the unit via WhatsApp, telephone, or email to first check the scope, quotation, and available time slots.
Provide this information all at once when enquiring.
- District, estate or building name, saleable area, and property type.
- Current stage: New property handover, second-hand possession, old building inspection, or completed renovation.
- Preferred date, available access time slots, and on-site contact arrangements.
- Water and power supply, whether occupied/blocked by furniture, and access restrictions imposed by the management office or developer.
- Known issues or additional testing needs; identity documents and private information unrelated to the booking need not be sent.
What will be confirmed before booking.
All-Hong Kong service and additional charges.
Providing service across Hong Kong. Staircase fee is HK$80 per floor; additional fees for remote areas: Discovery Bay HK$800, Ma Wan HK$150, Outlying Islands HK$1,000. Applicable items and total amount must be confirmed based on the actual address and access arrangements.
Customer service and property inspection time slots.
Monday to Sunday.
- Customer service.
- 09:00–22:00
- Inspection Services
- 09:00–18:00
Can be arranged as early as the same day.
Subject to available time slots, arrangements can be made as early as the same day; dates and time slots are subject to formal booking confirmation. Once the handover, possession, or completion date is received, it is advisable to first check the key collection and access conditions before enquiring about available time slots.
Inspection reports are issued on the next business day.
Electronic property inspection reports do not include photos and are usually issued on the next working day. The report records problem locations and inspection results; individual delivery and payment arrangements will be confirmed at the time of booking.